Client Background
Jaquar, a global bathware leader, needed to enhance customer experience and product demonstration skills for showroom staff.
Challenge
- Lack of standardized customer interaction flow
- Limited product knowledge among new staff
- Need to create a premium brand experience
Y&Now Intervention
Y&Now crafted a Customer Experience Excellence Program:
- Showroom experience mapping
- Professional grooming & communication
- Product demonstration mastery
- Buying-psychology training
Implementation
- Conducted trainings in Delhi, Mumbai, Bangalore & Hyderabad
- Designed CX playbooks and product demo scripts
- Introduced mystery audits to track improvements
Results
- Customer satisfaction score improved by 34%
- Conversion rate in showrooms increased by 22%
- Staff delivered more premium and structured brand experience
Client Feedback
“Y&Now helped elevate our in-store experience to international standards.”
