Client Background
TATA Group, India’s largest conglomerate, sought a modern L&D partner to strengthen behavioral competency across diverse teams—operations, sales, and frontline staff.
Challenge
- Inconsistent communication standards across departments
- Drop in productivity due to rapid expansion
- Limited availability of engaging training formats
- Need for scalable development modules across plants and offices
Y&Now Intervention
Y&Now designed a customised “Behavioral Excellence & Productivity Program” that included:
- Live virtual and in-person workshops
- Microlearning content accessible 24/7
- Gamified assessments and role-play based sessions
- Leadership alignment sessions for supervisors
Implementation
- Conducted a 6-week blended learning journey for 1,200 employees
- On-site programs at Jamshedpur, Pune and Chennai units
- Created custom learning modules tailored to Tata’s culture
Results
- 27% improvement in team communication clarity
- 19% reduction in escalations and operational errors
- Higher employee engagement with 98% training completion
- Managers reported stronger ownership & accountability
Client Feedback
“Y&Now has redefined our workforce training framework. The programs were practical, relatable, and aligned beautifully with TATA’s value system.”
