Client Background
BPCL terminals manage large-scale petroleum storage and distribution. They wanted a technical training partner who understood hydrocarbon handling at scale.
Challenge
- New staff struggled with API gravity & temperature compensation calculations
- Recurrent manual errors in tank farm log sheets
- Inconsistent sampling techniques affecting product QC
- Limited awareness of OISD (Oil Industry Safety Directorate) norms
Y&Now Intervention
Y&Now built a Terminal Operations Technical Mastery Program:
- Tank dipping & calibration
- API gravity, density & temperature correction factors
- Proper sampling procedures (BS&W, water detection)
- Safety in confined spaces, firefighting & foam application
- Pump operations, vapour recovery systems, and manifold handling
- OISD-STD-244 and 117 compliance literacy
Implementation
- On-site tank farm demonstrations
- Technical calculations training with digital tools
- Safety drills and emergency response simulations
Results
- 72% reduction in QC sampling errors
- Log-sheet accuracy improved to 99.2%
- Terminal passed third-party compliance audit with excellent rating
- Reduced operational downtime during transfers
Client Feedback
“Y&Now understood complex hydrocarbon operations better than many industrial training providers.”
